TERMS OF SERVICE:
Terms of Service for Private Commissions.
01. GENERAL TERMS
Service prices may change depending on demand and other factors.
The artist reserves the right to refuse any commission request without the need for justification.
02. PROCESS AND DELIVERY
The standard delivery time for commissions is up to 2 weeks from the date of order confirmation.
For requests with a reduced deadline (delivery within 1 week), an additional fee of 35% will be applied to the total order value. (Example: An illustration worth $50 will have a final cost of $67.50 with the rush fee.)
The total time to complete the work may vary between 1 week and 1 month, depending on the complexity of the work, the volume of requests in progress and possible unforeseen events.
All deliveries will be made exclusively in digital format, including:
A high-resolution file (approximately 3840 x 2160 mm at 350/600 DPI);
03. PAYMENT
Payments must be made in US dollars (USD), exclusively via PIX.
The available payment options are:
100% in advance, or 50% in advance and 50% after approval of the initial sketch.
Payment must be made only after confirmation of the order and the quote by the artist.
04. CANCELLATION AND REFUND POLICY
The client may request a full refund if the order is canceled before production begins;
If the artist is unable to start or complete the work, a full refund will be issued to the client;
Once the creative process has begun, no refunds will be issued.
In the event of undue refund requests via PAYPAL, the artist may provide evidence of the negotiations and compliance with the contract. Clients who make unauthorized refunds may be placed on a list of restrictions for future requests.
05. STEPS OF THE CREATIVE PROCESS
When hiring the services, the client will receive:Initial drafts or proposals to define the artistic direction. The number of drafts may vary according to the complexity of the work;
Intermediate versions, such as final sketches and color plans, which must be approved by the client before completion;
Final file in high resolution and a reduced version for digital use. The standard delivery format will be PNG, unless previously agreed.
06. COPYRIGHT AND USE OF ARTWORK